Job description:
– Act as a strategic and operational assistant to the Chief Customer Officer in managing customer development, key account growth, and overall customer success initiatives.
– Support CCO in coordinating with sales, operations, and project teams to ensure seamless customer experience across all Prowtech services.
– Consolidate and analyze customer data, feedback, and sales reports to generate actionable insights for business planning and decision-making.
– Prepare executive reports, customer proposals, meeting presentations, and follow-up documents for both internal stakeholders and external clients.
– Participate in high-level client meetings, take meeting minutes, summarize key takeaways, and monitor post-meeting actions.
– Track progress of customer-related KPIs, ensure timely execution of campaigns, contracts, and customer care activities.
– Collaborate with Marketing and Sales teams to develop loyalty programs, upselling plans, and partnership campaigns.
– Perform other duties as assigned by the CCO to enhance customer-centric growth strategy.
Requirements:
– Bachelor’s degree or above in Business Administration, Marketing, Communications, or relevant fields.
– Minimum 2–3 years of experience in customer success, key account management, or executive assistant roles.
– Mandatory: Excellent English communication skills (both written and spoken).
– Strong interpersonal and organizational skills with ability to handle multiple tasks.
– Advanced skills in Microsoft Office (especially PowerPoint and Excel) and digital tools (Google Workspace, CRM systems).
– Professional, proactive, and detail-oriented mindset with high ownership.
– Experience in media, advertising, FMCG, or tech industries is a plus.
– Passionate about customer-centric thinking and committed to delivering outstanding service quality.
What we offer:
– Competitive salary and bonus based on performance.
– Dynamic environment with exposure to top-tier clients and nationwide media assets.
– Opportunity to work closely with senior leadership and play a key role in customer-driven initiatives.
– Clear career growth path toward customer success or business development leadership.